Terms & Conditions

Our Terms

A credit card number must be given at the time of booking as confirmation. Payment will not be taken until guests have checked-in and must be either cash, credit or debit card. If you prefer to pay by credit card a 2% charge will be made due to credit card costs.

Cancellations of bookings

If you need to cancel your booking and your booking has been made either by telephone or e-mail directly to Hanwell House then we are prepared to refund any deposit that has been made when cancellation takes place more than 48 hours prior to your arrival date
We now take Online Bookings. If you need to cancel your booking there may be a cancellation charge. If you cancel less than seven (7) days prior to arrival then 50% of your first night will be taken. If you cancel less than 48 hours prior to arrival then 100% of your first night will be taken. In the case of a “no show” 100% of your total booking will be taken.
We do now take debit and credit cards but have to charge 2% if credit card is used.

Car Parking

Vehicles left in our private parking area are the responsibility of the guest.

Non-Smoking Policy

Hanwell House is a strictly non-smoking establishment. Smoking is not allowed in any of the rooms.

Children and pets

We have two cats of our own – Phoebe and Milo and these are the only animals allowed at Hanwell House. We are also unable to take children under the age of 11 years